Tiny Tutus offers a five (5) working day no hassles replacement policy if there is a problem with your purchase. This means that any requests for exchange must be done within five (5) working days of receipt of order. This includes, but is not limited to, exchange for size or faulty products.
Requests for exchange or return must be submitted in writing by email to firstname.lastname@example.org with the order number, reason for exchange and invoice date, or by phone on 1300 245 060 (Mon – Fri 9am – 3pm EST). You will be notified by phone or email with regards to the outcome of your request. If a request for exchange is approved you must return the goods within five (5) working days of approval in unworn condition and in original packaging – no washed or worn garments accepted. The purchaser is responsible for the postage costs for returning and resending replacement goods.
Due to the nature of clothing products refunds cannot be provided if you have damaged the product through intentional, unintentional abuse or normal wear and tear. Requests for exchange or store credit will be dealt with on a case by case basis. Due to health regulations Tiny Tutus cannot provide an exchange or refund for stockings or socks. Tiny Tutus does not refund due to change of mind and we do not offer exchange for items that have been outgrown (i.e. class tutu). It is the responsibility of the purchaser to ensure that they are purchasing the correct sized item – size charts are available on the Boutique website. Any questions regarding sizing must be directed to email@example.com.
Special note about purchase of ballet shoes: Purchase of shoes requires a measurement of your ballerina’s foot in millimetres. Ballet shoes must be tried on, on carpeted flooring. Shoes will not be accepted for exchange or return once the front elastics have been tightened.