Welcome to the Tiny Tutus Boutique. These Terms & Conditions explain how purchases from our online store work and help ensure a smooth, happy experience for everyone.
By placing an order through our online store, you agree to these Terms & Conditions.
Pricing
All prices are listed in Australian Dollars (AUD).
Prices may change from time to time without notice.
Any applicable discounts or promotions will be clearly displayed at checkout.
Payments
Payments are accepted via credit card through our online store or by phone.
Orders are processed once full payment has been received.
Order Processing and Dispatching
Orders are usually dispatched within 3–5 business days of payment being received.
During busy periods, closure periods or promotions, dispatch times may be slightly longer.
If an item is unavailable or on backorder, we will contact you as soon as possible.
Shipping
Tiny Tutus Boutique ships within Australia only.
All orders are sent via Australia Post.
Estimated delivery times are typically 3–7 business days from dispatch. Tracking details are automatically applied at time of dispatch and automatically emailed to you via Australia Post.
If you require a specific delivery timeframe or have special shipping circumstances, please contact our Boutique team before placing your order to check whether this can be accommodated.
Shipping Fees
Shipping fees are calculated based on delivery location and parcel weight, in line with Australia Post pricing, and are displayed at checkout.
Tracking & Delivery Issues
If you need help tracking your order, please contact boutique@tinytutus.com.au
Once dispatched, delivery timeframes are managed by Australia Post.
Your $0 Class Tutu
We are so excited to be able to offer all enrolled families the opportunity to add their class tutu to their cart for $0 on our online store. Families will receive a discount code at the time of enrolment (or in early January for VIP students continuing their enrolment from the previous year). This process allows you to select the correct size (sizing guide available in the product listing) and preferred delivery address, helping ensure the perfect fit and a smooth, seamless experience. If you require assistance with any queries, or have siblings enrolled in the program, our Boutique team are happy to help; boutique@tinytutus.com.au
Please note, it is the class tutu item only that is complimentary. Standard shipping rates apply.
We understand that sometimes items don’t fit quite as expected. We’ve provided sizing guides and measurements to help you find the perfect fit the first time. Your $0 Class Tutu uniform may be eligible for exchange provided they meet our exchange conditions (see below). Return and exchange postage costs are the responsibility of the family and must be paid before the new item is released.
How to Request an Exchange or Return
1. Contact us within 5 business days of
receiving your item.
Email boutique@tinytutus.com.au within five (5) business days of receiving your order. Include your order number, the item(s) you’d like to exchange or return, and the reason for your request. Where relevant, photos of the item can help us assess your request and assist you more quickly
2. Wait for approval
Our team will review your request and confirm whether it meets our exchange or return conditions. We’ll be in touch by email with return/exchange instructions.
3. Return the item
If approved, items must be returned within five (5) business days of approval, unworn, unwashed, and in original packaging. For hygiene reasons, some items are not eligible for return or exchange. See full list below.
Postage costs
Return and exchange postage costs are the responsibility of the family and must be paid before replacement items are sent.
To help us manage stock fairly and ensure every family is looked after, approved exchange items are placed on hold once your request has been confirmed. These items are dispatched after we’ve received the original item and exchange postage has been paid.
If you need your replacement item sooner, we recommend placing a new order as a regular purchase instead of requesting an exchange. This allows your new item to be dispatched right away. Once your original item is returned and meets our return conditions, we’ll process a refund for that item.
This option can be the quickest and easiest way to ensure your dancer has what they need in time
Items Not Eligible for Return
• Stockings or socks (for hygiene reasons).
• Items showing wear, washing or damage.
• Items that have been outgrown.
• Ballet shoes once elastics have been
tightened or worn.
Faulty Items & Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. If you believe an item is faulty or does not meet consumer guarantees, please contact our Boutique team at boutique@tinytutus.com.au with your order number and a photo of the item so we can review and assist you as quickly as possible.
Privacy
We respect your privacy and handle personal information in line with our Privacy Policy.
Updates To These Terms
We may update these Terms & Conditions from time to time.
Contact Us
Email: boutique@tinytutus.com.au
Phone: 1300 245 060