What can be returned?
Are all your products returnable, or do some restrictions apply?
When do items need to be returned?
Set the time limits for returns.
Where do items need to be returned?
State the requirements clearly.
How do customers return items?
Tell your customers how to return items and what documentation they need.
Shipping for returns?
Are original shipping rates refundable? Does the customer pay for shipping the return?
Credit for returns?
Set how your customer will be credited for returned items.